The Chicago Department of Aviation (CDA) in partnership with Servy, Hyde Park Hospitality and Unibail-Rodamco-Westfield (URW) Airports, announced the launch of ORDer, an airport-wide mobile ordering program at Chicago O’Hare International Airport (ORD).
The ORDer program allows travelers to quickly search, browse, order, and pay for food, beverages, and retail products for pick-up, all from the convenience of their phones. Available at ORDerORD.com in addition to several other day-of-travel digital channels including the American Airlines and Priority Pass apps, the service reduces wait times for travelers while also expanding access to shops and restaurants they may not discover on their path through the airport.
“Offering mobile ordering throughout both of Chicago’s airports is just another way we are providing innovative amenities for our passengers,” CDA Commissioner Jamie L. Rhee said. “This partnership supports Chicago’s vision for an airport that serves as a modern, efficient and accessible international gateway while advancing local, minority-owned and small business participation at our airports.”
This launch completes the expansion of mobile ordering across all of O’Hare’s terminals following ORDer’s initial launch at Terminal 5 in 2020. The CDA, Midway Partnership and Hyde Park Hospitality also launched a mobile ordering program at Midway International Airport in 2020.
ORDer leverages Servy’s technology and global, airport-focused network with the local, operational experience of Airport Concessions Disadvantaged Business Enterprise (ACDBE)-certified Hyde Park Hospitality, a local, 100% minority-owned and operated business, and the global integrated marketing and communications leadership of URW Airports.
“As travel has returned and even exceeds pre-pandemic operations across the U.S. and beyond, it is important for airports to provide a convenient digital platform for guests who now expect them as standard in all areas of their lives,” said Jeff Livney, Chief Experience Officer at Servy. “Through Servy’s Grab Airport Marketplace, ORDer offers convenient, flexible options enabling travelers and airport staff to easily place orders from their own devices and bypass the line with express pick up. We’re thrilled to be launching this program in collaboration with our local operational partner, Hyde Park Hospitality, and leverage the marketing experience of our strategic partner, URW Airports, with CDA to enhance the travel experience and reach more guests during their journey through O’Hare.”
“We are excited to be a part of this launch to bring mobile ordering to all of our Chicago airports,” said Cortez Carter, Executive Vice President and Partner of Hyde Park Hospitality. “As a Chicago-based, 100% minority-owned business, we are as proud to bring this technology to our hometown airports as we are to participate in the airports’ continued expansion and growth.”
About the Chicago Department of Aviation (CDA)
The Chicago Department of Aviation (CDA) owns and operates one of the world's busiest airport systems, comprised of O'Hare and Midway International Airports. Chicago's airports offer service to more than 250 nonstop destinations worldwide, including 47 foreign countries, combined. Together, Chicago's airports serve more than 105 million passengers each year and generate approximately $70 billion in annual economic activity for the region. The CDA is self-supporting, using no local or state tax dollars for operations or capital improvements at either airport. For more information, visit www.flychicago.com.
Servy is the enterprise self-service platform for hospitality. Founded in 2014 and launched in 2015 as an airport digital commerce app called Grab, Servy has since expanded the platform and grown outside of airports to provide self-service solutions to hospitality companies of all sizes and venues including airports, rail stations and sports arenas.
Servy provides technology which aims to enhance the hospitality experience, not replace it. The solutions it offers include Order@, which allows traditional dining service to be seamlessly integrated with contactless ordering and payment through guests’ own devices and without the need for an app. Servy Marketplace provides venues with the option to create their own marketplace with ordering from multiple outlets available within one simple interface. Self-service kiosks give partners the ability to create self-order and self-checkout guest experiences that suit their specific needs.
With a presence in more than 80 airports across the U.S., Europe, the Middle East and Asia Pacific, the Grab app is now the largest omnichannel airport e-commerce platform.
Learn more about Servy, the Grab Airport Marketplace, and our suite of enterprise self-service solutions for hospitality at www.servy.us.