Customer Experience

Mobile ordering coming to O’Hare

New partnership brings innovative digital platform to all terminals

We are excited to announce that URW, in collaboration with Servy and Chicago-based, minority-owned Hyde Park Hospitality, has been selected by the City of Chicago to launch a mobile ordering and delivery platform at Chicago O’Hare International Airport.

This will allow O’Hare customers to easily search, browse, order, and pay for food, beverages, and retail products from their phones for pick-up or delivery.


“We are excited to launch an airport-wide digital marketplace and in-terminal delivery service for O’Hare International Airport,” said Commissioner Jamie L. Rhee of the Chicago Department of Aviation, which manages both O’Hare and Midway International Airports. “This collaboration is a win-win for our City and our customers—not only does it enhance customer choice and convenience, but it also advances local, minority-owned, and small business participation in our airports.”

In Fall 2020—just six months into the COVID-19 pandemic—Servy  and URW Airports launched contactless mobile ordering in ORD Terminal 5. Set to launch before the 2022 holiday season, the expanded program will add dozens of new options and in-terminal delivery across Terminals 1, 2, and 3.

Jeff Livney, Chief Experience Officer of Servy said: “Being able to offer digital-ordering options for travelers at airports has become enormously important in recent years as travelers expect more enhanced and connected experiences on their journeys. The Grab Airport Marketplace is now an essential tool for airports, allowing their travelers to seamlessly and easily browse offerings available and encourage non-aeronautical spend. We are thrilled to be partnering with the Chicago Department of Aviation, Hyde Park Hospitality, and URW Airports, to further enhance the airport experience at ORD.”

“As a Chicago-based 100% minority owned- and operated- business, we couldn’t be happier to partner with Servy and URW to bring the Grab Airport Marketplace to our home at O’Hare,” said Marc Brooks, President and CEO of Hyde Park Hospitality. “We look forward to merging our vast hospitality and local operational knowledge with Servy’s leading marketplace technology to bring this fantastic, proven product to millions of passengers from around the world.”

“We look forward to delivering this proven solution that reduces friction, enhances customer satisfaction, and drives revenue to the benefit of all our airport partners at O’Hare,” said Mike Salzman, Executive Vice President and Group Director of URW Airports. “Working with the Chicago Department of Aviation and this world-class joint venture, we are committed to driving innovation at O’Hare while continuing to enhance opportunities for local, minority-owned small businesses.”

Related News


With a global portfolio of premier consumer destinations–including airports, transit, and shopping centers—URW is uniquely positioned to help showcase brands at their best and connect local communities and organizations to our programs.