Reinventing the Travel Experience

“CHA-CHING! SALES BOOMING AT REVAMPED TERMINAL”

— The Chicago Tribune, 2015
Since 2011, URW has partnered with the CDA to transform Terminal 5, boost sales and revenue, and create jobs and opportunities. Capturing the spirit of Chicago, the $26 Mn transformation features double the concession space, an exciting dining and retail lineup featuring unique local brands, a redesigned TSA checkpoint, and cutting-edge design.

ORD at a Glance

3.5 Mn
ANNUAL ENPLANEMENTS
30K SF
COMMERCIAL SPACE
28
TENANTS(1)
$65 Mn
GROSS SALES(1)
$19
SALES PER ENPLANEMENT(1)
(1) 2019 figures.

Among URW’s achievements since 2011 are exceeding diversity goals: URW surpassed the City’s goals in MBE, WBE, and ACDBE in concessions and contracting opportunities. Through the re-development, URW also created 300 construction jobs and nearly doubled the full-time workforce. More than 75% of full-time employees are Chicago residents.

Demonstrating our ongoing commitment to customer experience innovations, URW is partnering with the CDA and Servy on a mobile ordering pilot that debuted in Fall 2020.

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