Among URW’s achievements since 2011 are exceeding diversity goals; URW surpassed the City of Chicago’s goals in MBE, WBE, and ACDBE in concessions and contracting opportunities. Through the re-development, URW also created 300 construction jobs and nearly doubled the full-time workforce. More than 75% of full-time concessions employees are Chicago residents. 

In Fall 2020—just six months into the COVID-19 pandemic—URW and Servy launched contactless mobile ordering at Terminal 5. Now, URW, in partnership with Servy, and Chicago-based, minority-owned Hyde Park Hospitality, has been selected to launch a mobile ordering platform across all terminals, enabling O’Hare customers to easily search, browse, order, and pay for food, beverages, and retail products from their phones for convenient pick-up or delivery.