Customer Experience

MIA launches contactless mobile platform

MIA2GO brings a more efficient, safer experience to Miami customers

Miami International Airport is making it easier and safer for passengers to order food and beverages with MIA2GO, a new contactless, mobile platform to browse, order and pay at restaurants across the airport.

Developed in partnership between the Miami-Dade Airport Department (MDAD), Unibail-Rodamco-Westfield Airports and Grab, MIA2GO is the latest Fly Safe, Fly Smart milestone at the airport. In September, Miami International became the first airport in Florida and second in the U.S. to receive Airports Council International’s health accreditation, and was later named the best mega airport in the eastern U.S. by the J.D. Power 2020 North America Airport Satisfaction Study SM.

With the addition of MIA2GO, customers can enjoy a contactless in-terminal experience, making for a safer and more efficient journey. The new platform, available via MIA’s mobile-friendly website or mobile app, allows airport customers to browse menus, place an order, pay and pick up their food at the airport without any physical contact.

“MIA2Go is the latest aggressive step we have taken to make the travel experience safer and more convenient for our passengers by leveraging technology,” said Lester Sola, MIA Director and CEO. “We are proud to partner with URW and Grab in making MIA the newest U.S. airport offering a mobile food pre-ordering service, especially before the busy winter travel season.”

Airport passengers can use their smartphone camera to scan one of many QR codes located throughout the airport or visit to browse restaurant menus. The platform accepts multiple forms of payment, including credit/debit card, Apple Pay and Google Pay. Once an order is placed, customers will receive update alerts on their mobile device. When the order is ready, it will be sealed and placed at one of the designated pick-up locations with the passenger’s name identified on the label.

“The pandemic has forced us to reset and reimagine certain portions of the airport experience,” said Mike Salzman, EVP and Group Director, URW Airports. “MIA2GO not only offers peace of mind for health-conscious travelers, it also makes for a more comfortable airport experience. It’s also helping to drive sales and put airport employees back to work.”

There are 20+ locations participating on the platform today, and more will be added in the coming months. Initial participating restaurants include:

  • 305 Pizza

  • Bacardi Mojito

  • Corona Beach House

  • Dunkin’

  • Earl of Sandwich

  • Estefan Kitchen

  • Famous Famiglia

  • Fig & Fennel

  • Gilbert’s Food Bar (2 locations)

  • Half Moon Empanadas

  • Ice Box Café

  • Nathan’s

  • Pizza Hut

  • Shula’s Steak House

  • Spring Chicken

  • Subway (2 locations)

  • TGI Friday’s

  • Wendy’s

“We are delighted to partner with MDAD and URW to bring contactless order and pay technology to more guests,” said Jeff Livney, Chief Experience Officer at Grab. “MIA2GO offers a safer, touch-free alternative to traditional order-and-pay solutions at the airport, which enhances and modernizes the traveler experience.  As we see enplanements increase, we hope our platform will help to ease stress while keeping health and safety of employees and travelers front of mind.”

More information about MIA’s Fly Safe, Fly Smart measures can be found here.

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