A veteran of operating retail currency exchange stores in airports continues to call John F. Kennedy International Airport (JFK) home after starting as the first employee for Travelex at Terminal 7 and today operating her own currency exchange stores at several airports in the USA.
We are proud to partner with Susan Druckman, a 100% Airport Certified Disadvantaged Business Enterprise (ACDBE) operator, who currently operates the Currency Exchange at Terminal 8 under the brand CXI-Currency Exchange International.
“Being able to combine my love of travel and finance into opening my own business at JFK is a dream come true,” Susan said. “Being ACDBE certified and working with my partners have provided me with many great opportunities. It is a challenging environment, but I truly enjoy it, every day is different.”
Susan began her career at JFK more than 40 years ago. First as a teller, then as a manager for Barclays Bank of New York, and then being recruited by Travelex to start up their first US venture at JFK. She held many positions at the currency exchange provider and was able to develop many skills working for a company that was entrepreneurial. She held several management positions including Director of Business Development, Leasing, and Construction.
During her career, she became a champion of the ACDBE program and saw the many benefits it provides to a business owner. Once she decided to go out on her own, getting her ACDBE certification was her first step.
“A currency exchange is an essential part of an international terminal and partnering with Susan to deliver this service demonstrates our commitment to supporting local, women, and minority-owned businesses in the airport,” said Jaclyn Aull, URW Operations Manager, JFK T8. “Starting her career as an employee when she saw an opportunity to start her own business at the airport, Susan embodies the types of local entrepreneurs with whom we love to partner. She is a mentor to her employees and a role model for others starting their careers here at Terminal 8.”
After getting certified through the Port Authority of New York and New Jersey in conjunction with her ACDBE certification, she was ready to do business. Her first deals were in partnership with her former employer, Travelex, who provided the brand, system, and money service license.
While business slowed down during the pandemic, 2023 has shown that the need for currency exchange and has come back stronger than ever. She still works in the airport on a regular basis and has a terrific staff to support her.